House Cleaning in McKinney, Plano, Allen, Frisco, Anna and all Collin County.

Love My Clean House
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    • House Cleaning in Allen
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    • Home
    • Cleaning Plans
      • Hourly House Cleaning
      • Maintenance Cleaning
      • Medium Cleaning
      • Deep Cleaning
      • Move in and Move Out
    • Online Schedule
    • Free Quote
    • Service Areas
      • House Cleaning in Allen
      • House Cleaning in Anna
      • House Cleaning Blue Ridge
      • House Cleaning Celina TX
      • House Cleaning Fairview
      • House Clean Farmesville
      • House Cleaning in Frisco
      • House Cleaning McKinney
      • House Cleaning in Plano
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Love My Clean House
  • Home
  • Cleaning Plans
    • Hourly House Cleaning
    • Maintenance Cleaning
    • Medium Cleaning
    • Deep Cleaning
    • Move in and Move Out
  • Online Schedule
  • Free Quote
  • Service Areas
    • House Cleaning in Allen
    • House Cleaning in Anna
    • House Cleaning Blue Ridge
    • House Cleaning Celina TX
    • House Cleaning Fairview
    • House Clean Farmesville
    • House Cleaning in Frisco
    • House Cleaning McKinney
    • House Cleaning in Plano
  • Log In

Terms of Service

Credit Card Charge, Cancellation, and Reschedule Policy


Cancellation or Reschedule Fee

If  you need to cancel or reschedule, please do so at least 48 hours in  advance. A $50.00 fee will apply for cancellations or reschedules made  within 48 hours of your scheduled appointment. This fee is 100% given to  the employee to compensate for the loss of work. The full amount will  be charged to the credit card on file for cancellations made at the  door.


Securing Payment

To  confirm your booking, our system will place a hold on your account the  day before your cleaning. Please ensure sufficient funds are available.  If not, the system will automatically cancel the appointment, and you  will be notified.


Payment Process

Your  credit card on file will be charged after the cleaning is complete. If  you're a repeat customer who has previously paid by check, please update  your payment method in the online portal, as checks are no longer  accepted.


Service Quality and Guarantee

Addressing Issues with Housekeepers

Addressing Issues with Housekeepers

Addressing Issues with Housekeepers

If you are  unsatisfied with your housekeeper(s), please call 972-256-6276, and we  will send another team. Housekeepers are not “one size fits all.”

Satisfaction Guarantee

Addressing Issues with Housekeepers

Addressing Issues with Housekeepers

If the  cleaning does not meet your expectations, please contact us within 24  hours. While our teams have years of experience, mistakes can happen. If  the service is not up to both your and our standards, we 100% guarantee  it and will return at a time convenient for you (ideally within a week)  to resolve the issue. We want you to be happy, and it’s essential for  our teams to correct any mistakes for accountability and improvement.

Sales Tax

Addressing Issues with Housekeepers

Sales Tax

As required by the State of Texas, we charge 8.25% sales tax. This is a state-mandated tax.Our move-in/move-out cleaning service is perfect for those who are moving in or out of a home. Our professional cleaners will clean the entire home, ensuring that it is ready for the next occupant.

Housekeeper Expectations and Safety

Working Environment

Cleaning Restrictions

Working Environment

The  housekeeper(s) need space to work freely. While we don’t mind if you’re  home, distractions may affect their ability to complete tasks  efficiently.

Safety Protocols

Cleaning Restrictions

Working Environment

If for any  reason a housekeeper feels their personal safety is at risk, the  customer will remain liable for the full cost of the job, even if the  housekeeper must leave the premises.

Cleaning Restrictions

Cleaning Restrictions

Cleaning Restrictions

We do not  clean feces (human or animal). If your home has such issues, please  disclose this to us, and we will determine if we can help.

Damage Liability

Liability for Unsecured Items

Liability for Unsecured Items

Liability for Unsecured Items

Love My  Clean House LLC and the housekeeper(s) assume no liability for damage or  loss of items not properly secured or previously damaged. Likewise, we  cannot be held responsible for damage or loss caused by customer  negligence.

Reporting Damage

Liability for Unsecured Items

Liability for Unsecured Items

Should damage occur due to the housekeeper’s negligence, please notify us immediately so we can address the situation.

Temperature Requirements

Air Conditioning Guidelines

In the  spring and summer months, please ensure the air conditioning is set to  no higher than 75°F on your cleaning day. Cleaning in extreme heat puts  our team at risk of heat stroke. For move-out cleanings, ensure the air  conditioning is turned on the night before.

Move-Out Cleanings

Utilities and Preparation

Utilities and Preparation

Utilities and Preparation

Please  ensure that electricity and water remain on until the day after your  cleaning is completed. If utilities are off, and we need to reschedule, a  $50.00 travel fee will be applied.

Preparation Requirements

Utilities and Preparation

Utilities and Preparation

All  furniture and trash should be removed before our team’s arrival. If the  oven is in poor condition, pre-spraying it with Easy-Off the night  before will improve the cleaning results.

Non-Compete Agreement

Hiring Restrictions

Hiring Restrictions

Hiring Restrictions

Customers  may not hire Love My Clean House LLC housekeepers directly. Any attempt  to do so can result in a violation of our non-compete agreement, which  is outlined below:

Collaboration

Hiring Restrictions

Hiring Restrictions

Collaboration is solely between Love My Clean House LLC and the homeowner.

Hiring Prohibition

Hiring Restrictions

Hiring Prohibition

For 5 years following the last service, customers are prohibited from hiring housekeepers directly unless an exit fee is paid.

Exit Fee

Liquidated Damages

Hiring Prohibition

If a  customer wishes to hire a housekeeper directly after service ends, they  must either seek written consent or pay the exit fee ($1,750.00 per  housekeeper).

Liquidated Damages

Liquidated Damages

Liquidated Damages

Failure to pay the exit fee may result in liquidated damages of $10,000.

General Terms

Professional Standards

Binding Representations

Binding Representations

Our  housekeepers are professionals, but they are not miracle workers. Some  areas may require multiple cleanings to reach optimal results. We will  work with you to resolve issues in a cost-effective manner.

Binding Representations

Binding Representations

Binding Representations

Only the  Owner of Love My Clean House LLC can make binding representations or  warranties. No other person, implied or expressed, can bind the company.

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Love My Clean House® in McKinney

2150 S Central Expy McKinney, TX 75072, USA

972-256-6276

 Love My Clean House® - All Rights Reserved.

Proudly Serving McKinney | Plano | Frisco | Allen

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